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Frequently asked questions

Product customization involves a user-friendly process where customers personalize items through WhatsApp. Customers share preferences, text details, images, and color choices in real-time discussions. The company’s representatives assist in the process. After finalizing details, the production team ensures accurate replication before delivery. This streamlined approach leverages WhatsApp for a personalized and efficient customization experience.

We’re here to assist you in any way possible. Whether you have questions about our products, need help with an order, or seek guidance on our services, our team is dedicated to providing you with prompt and informative support. Feel free to reach out via our contact page, where you can find our email address, phone number, or submit a query directly. We’re committed to ensuring your experience with us is smooth and satisfactory.

The delivery time for your package can vary based on a few factors like the shipping method chosen, your location, and the processing time for the specific product. Typically, once your order is processed and dispatched, estimated delivery times are provided during the checkout process. These estimates consider shipping options available in your area and are meant to provide a general idea of when your package might arrive. For precise delivery estimates or to track your package, you can refer to the tracking information provided in your order confirmation or contact our customer support team for further assistance.

Business days typically refer to weekdays. These days are commonly considered as the standard working days for most businesses, where operations, transactions, and official activities occur. When estimating delivery times or processing orders, businesses often specify “business days” to indicate the number of working days it would take for an action to be completed or for a package to arrive from the calculation.

Choosing the right print shop material is essential to ensure the desired outcome of any project. Paper and cardstock offer versatility for various needs like flyers, brochures, and business cards, each with unique textures and finishes. Vinyl is perfect for durable outdoor signage, while fabrics suit custom apparel. Acrylic and metal create sleek, modern visuals for displays or specialty prints. Opting for the best material depends on factors like intended use, aesthetic preferences, and durability requirements, ensuring that the selected material perfectly complements the project’s goals. Consulting with print professionals can provide tailored guidance for optimal material selection.

Our customization options cover a wide array of products tailored to your preferences. You can personalize items like business cards, stationery such as letterheads, brochures, banners, and book covers. Additionally, our services extend to photo printing, stickers, study packs, certificates, invitations, and even cloth printing. We also offer customization for T-shirts, sublimation printing, and a variety of graphic design options. Our goal is to provide you with a comprehensive range of products that you can personalize to suit your specific needs and preferences.

Placing an order online with store.prints.lk is a straightforward process: browse our website, select the desired service, customize as needed using our online tools, and proceed to checkout. During checkout, you can choose from various delivery options, including parcel delivery and Uber delivery, ensuring your convenience in receiving your printed materials.

Our design printing process integrates cutting-edge technologies tailored to each product’s specific requirements. Utilizing advanced digital printing techniques, we ensure sharp, vivid prints on paper-based items like business cards and brochures, meticulously capturing intricate details. For larger formats such as banners or signage, our wide-format printers maintain clarity and durability on diverse materials like vinyl or fabric, catering to both indoor and outdoor needs. Specialized methods like sublimation printing are employed for cloth customization, guaranteeing vibrant, long-lasting designs. Through a commitment to employing the latest printing methodologies, we strive to bring your envisioned designs to life with exceptional precision and uncompromised quality.

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